Complete Reworking of Staff to Customer Communication

[mm22uall]

The communication from admin to customer needs completely redone. Let me explain...

At the moment every single customer is in the dark to what is happening. Why aren't the fury upgrades working? I send in a ticket and learn that theres a glitch in the coding and its being worked on. A news message would have erase the need for that ticket. It would have also made me much more patient and understanding. I was told by the mod that there will probably be a message when it's fixed. I HIGHLY doubt that.

This leads on to more glitches. I wasted over 1000 points on pots when i attempted aug gods when they were broken one time. Was i warned ? No I wasn't. The most outwar could do is say "we're sorry for the inconvenience" And no outwar... When 3 out of 8 survivors attack on the last around, then i magically lose, I DIDN'T lose the raid. That is called an error in your coding.

Other problems that could have saved me time as well as several others I know include such things as the personal cap glitch, which doesn't get reset like the crew cap, which can mess up god raiding for a crew.

There is absolutely no warning on new content that comes up. There is nothing to look forward to and nothing at all. We are left in the dark about everything. Outwar, give us something to look foward to. Tell us what's happening. Is zhul coming back? It was promised. Is ling growth coming back? It was promised. These are just 2 examples of what was promised and just magically vanished. There are many others. We were told about new set raids about 3-4 months or so ago. What has happened with this? We don't know.

My suggestion here is IMPROVE your customer interaction.

[niglover17]

I completely understand your point on this issue. While I would not expect the administrators to fill us in on every glitch for stability reasons, I would like to hear some updates on what will be happening with Outwar. The only news I constantly hear "Keep Looking forward to COP", Ive been looking away from COP since it was first announced who knows how long ago. It is just a diversion of resources away from the main game, whereas the majority of the resources are being devoted to the side project so it seems.

Also, yeah the little things certainly help. I had all my multis looped as underlings before Outwar suddenly rid itself of underlings. I lost countless points on that issue, with no hope of ever receiving a refund. I would love it if the Owners would stop thinking of Outwar as their piggy bank, and start thinking of it as the game it was originally made to be. Hell, even if they thought of Outwar as a business, they wouldn't be so laissez-faire on their administrative duties, and might actually think if they kept players happy, we would be happy to spend some extra money on the game. You scratch our backs, and we will scratch yours.

[nhake]

They have NO IDEA how meaningful it would be to the players of their game if they said "hey guys we found a flaw with tome, it will be changed to not include skills soon so watch out as a warning." Something ANYTHING along those lines about a lot of the changes and things going on with stuff. ANY pre-warning about things like that would make things go so much smoother for player to administrator relations.

[truemetal]

I feel the exact same way. The only messages i ever hear are all about COP. Why are you trying to launch another game if you can't keep this one stable?

[mm22uall]

I feel the exact same way. The only messages i ever hear are all about COP. Why are you trying to launch another game if you can't keep this one stable?

Yes, and with that said. Outwar... do you REALLY expect us to go and play another game with outwar being the model of what we are going to expect with customer support, bugs, and the ongoing list of issues surrounding outwar?

[Rampid_Justin]

I feel the exact same way. The only messages i ever hear are all about COP. Why are you trying to launch another game if you can't keep this one stable?

REALLY? Wow, you must've found a "filter by cop only" option that isn't even in the code!

http://outwar.com/news.php - 99% OW, 3-5 for CoP.

[niglover17]

REALLY? Wow, you must've found a "filter by cop only" option that isn't even in the code!

http://outwar.com/news.php - 99% OW, 3-5 for CoP.

Now lets filter out all the erroneous messages about your "fire sales", and 3 day quests, and all we have left is messages about how support messages were all deleted, the equivalent of Administrative spam as you throw out 100 ways to make us buy points in all new fancy unimportant ways, and then yes all thats left is COP.

You completely misunderstood the purpose of Truemetals post, he was stating nothing positive is posted about Outwar as of late, no positive updates, just inspiring words about COP. It would be nice to hear in the news how the Admins are really helping us, what major flaws they are fixing, how they are stopping Automated programs, maybe some new Gods or the such might be shown on the news-- things that players actually care to hear about.

[mm22uall]

REALLY? Wow, you must've found a "filter by cop only" option that isn't even in the code!

http://outwar.com/news.php - 99% OW, 3-5 for CoP.

Really Justin, 99% outwar then 3-5 (% maybe) cop, redo your math for 1. And also THE ONLY DAMN UPDATES ARE SALES :O. Woohoo, me as well as most of the community want content, not endless sales and sale ending messages. Go back and tally up the % of sales, or maybe I should.

I am also baffled by the fact that you seem to talk in pure sarcasm and act mighty. It's actually quite entertaining and makes it seem like you are some how offended.

[Kourtney]

I agree on the issue of being "in the dark" about Outwar these days... It isnt going to kill us to let us know the truth every now and then, that there WAS glitch, or bug, or w/e, and what you guys decided to do about it. Hell, I bet barely anyone found the Treasury glitch sometime last week, where as long as you had the points to buy something, hit BUY and the points weren't deducted. For the few who did find it, they exploited the HELL out of it, it was insanely unfair. It was fixed within a half hour or so... maybe staff think its 'safe' to just not say anything, but Id rather know there was an issue and that you DID try to fix it. Dont just try to make it look like there are no issues in the first place

I do howerver, have to say kudos for the Augment Management page, a good long-needed bit of content thats helpful

[medman]

heh tell us about glitches? I believe it was back in round 15 (yes i know most of you didn't play back then) but there was a money glitch which I don't remember exactly how it worked(i think the BR on empty banks maybe), but anyhow people could max out as much as OW would allow a single player to have. It didn't matter that the glitch happened the weekend before the round ended or that not all the money was removed and on the final day of the round the winners still alot of glitched money. We were never told of this, it was pretty obvious to us all, but we weren't told about it.

or round 19 When I had the most money out at the end of the round (for Popstar), but OW screwed up and ended the round 15 minutes early to make me no longer have the most money out. NO one was told, and if you weren't in the OW chat with me and PG pissed you probably didn't know about it. Instead two complete noobs and a mod (i think that's what Larysia was) won that round.

Do i think we should be told of all kinds of things we can either plainly see or little things that don't really affect 99% of the community....no. Do I expect new content daily.......no. But big glitches would be nice to know about. Things that could cost many people alot of points. And I don't mind seeing COP announcements, but could we get announcements for ow saying what big new thing is planned and what it consists of?

[hellfighter87]

lol i agree with the news thing, at this moment it';s like, sale this, sale there, sale that, sale so ;\

I would problably be one of a few but:
Wars are taken down? and we did not got any news about it.
Masteries taken down a long time ago, also not any news of that.

And if we go back a long time :P
Territory has taken down, not any word of that either.

All that is left is DC and gods cause raiding bh is just anoying and not worth it :)
You can ofcourse say, we got the hitlist thing going on :O
Well yeah maybe, it's just a shame that it's not worth hitting it unlesss you are lvl55+ cause otherwhise you just get raped cause you attacked 1 multi of a player in a top crew.

so now like i said, what's left besides raiding and pot hunting and dcing for exp?

[nhake]

Glitches i don't think they should tell us about (other then when it's fixed) but in terms of things being removed or changed it should be REQUIRED to tell us BEFORE you go and change it. This prevents situations involving players that may go and buy items just to find out it's changed, etc.

For instance, if they would go and changed the strength of SR mobs, they should tell us this in a message BEFORE people go and buy flasks and all sorts of things only to see they can't win. I know that seems like a "ummm duh" but for whatever reason you guys dont' feel it's taht imprtant to tell us major changes.

Not only things such as that, but I have heard them say so many times, "we are working on it and it should be up within a week or two" or "look for it soon" and then it's never followed through.... wtf? If you say it will be back within a week or two it should be back within that time frame. Even if it's not we should have some new report saying "We know we promised you about ling growth but blah blah came up and that was prioritized over ling growth. We will start to work on ling growth after this issue is dealt with, our apologies." This just gives players a cause as to why it's not back within the time frame and not just a "they just ignored it and don't care about what we would like fixed and put back in."

[Swudeson]

It would be nice to know the possible progress of:

-New Wilderness, or reward for the old one... (probably will never happen)
-Wars
-Not CoP
-Fury Upgrades
-WAR OF ZHUL
-Not CoP
-Crew Territories
-Paid idea submission
-These 'hundreds' of cauldron recipes that were supposed to upgrade items?
-Not CoP
-A new Stone Raven or Raid Ladder?
-Free/Earned Points?
-Points being added to DC as drops
-Adjusting Oblivion item stats
-Not CoP
-Possibly giving the Reforged Sacred Blade of the Order a more significant Kinetic Damage?
-Give Eye of the Corruptor and Visage of Destruction elemental powers?
-Refunds for points spend for parental changes?

I can drag the list on, I would just like to know the status of some of these cliff hangers...

~Swude

[KeithFlint]

lol, of course they won't do anything from what was posted here. hell, they don't even do anything about the resistance glitch. crews take down sr with only 1 guy who has 900 shadow/ 900 fire resistance that survives to 35 k normal damage, not to mention the ele damage, though a person cannot have more than 20 k hp or 25 k hp, i didn't bother to add all hp potions to see what's the max hp u can get, but it's obvious there's a bug/glitch and even pure misery admitted. so instead of taking down sr and foundry mobs until the glitch is fixed, they let top crews abuse it. cause not too many people in other crews have 900 shadow/fire resist without flasks. and we can all assume how they got to 900 resist, no need to mention it

[mm22uall]

the reason for that keith, at least in my mind and what makes sense... with the inclusion of the new essential resistance crew upgrades a glitch occurs in the calculating which makes u have too much resistance that you start to absorb it. this means every round you gain hp and only get hp taken away from normal attack. clearly something was messed up in the order of calculations when they added that tidbit of code. how this hasn't been addressed/found yet baffles me

[Swudeson]

I don't see how something could be messed up in the code, just in the concept itself (granted I haven't actually seen the code!).

Here's my theory:
+900 Resistance = 90% Resistance
90% resist + 15% resist from crew upgrade = 105% resist

The 100% Blocks all damage, and the 5% absorbs 5% of the damage. Put in the blocks of the player, and people have godly amounts of HP! It seems to me that the solution is simple: put a more strict cap on the resistance. This cap would have made SR increasingly tough, would have HELPED prevent the Stone Raven Item flood on servers, Sigil especially, and prevented this whole mess.

Hopefully Outwar learns from this mistake, and puts a new cap on resistance for the NEW STONERAVEN, assuming there will be one. It doesn't make sense to me why outwar would cap block @ 45%, but let us have over 100% Elemental resist, which against the correct mobs, is 100%+ block. Strange...

[nhake]

I don't see how something could be messed up in the code, just in the concept itself (granted I haven't actually seen the code!).

Here's my theory:
+900 Resistance = 90% Resistance
90% resist + 15% resist from crew upgrade = 105% resist

The 100% Blocks all damage, and the 5% absorbs 5% of the damage. Put in the blocks of the player, and people have godly amounts of HP! It seems to me that the solution is simple: put a more strict cap on the resistance. This cap would have made SR increasingly tough, would have HELPED prevent the Stone Raven Item flood on servers, Sigil especially, and prevented this whole mess.

Hopefully Outwar learns from this mistake, and puts a new cap on resistance for the NEW STONERAVEN, assuming there will be one. It doesn't make sense to me why outwar would cap block @ 45%, but let us have over 100% Elemental resist, which against the correct mobs, is 100%+ block. Strange...

The mess up has to do with the validating of resistance over 90%. I can only imagine the crew upgrade isn't included in the validating thus giving someone 105% like you say. If they pull the persons resist from a certain table and then add crew resist upgrade onto that, the validation function might only pull the players resist from the table. This means it is checked without pulling the value of the resist from the crew table and adding it on first.

It's the same with strength. It seems that they forgot to add the strength modifiers to your totals in raids too. So yes, that means strength is pointless for raids atm FYI.

[mm22uall]

It's the same with strength. It seems that they forgot to add the strength modifiers to your totals in raids too. So yes, that means strength is pointless for raids atm FYI.

so that's why my multis died prematurely in some raids..

[nhake]

so that's why my multis died prematurely in some raids..

I died in a BH raid, 2 rounds he did 11,246 damage, but yet i had 11,466 hp....

....without strength i had 11.124hp it needs fixed :\