Complete Reworking of Security

[mm22uall]

Alright, I'm not going to go light on the details here, but outwar's support and methodology behind hacked account support and the security of accounts themselves is lacking.

First of all, there should be a priority tag to different support ticket categories. Hacked accounts being number 1, and then down from there. If a priority 1 is formed, then it goes to the front of the list, behind other priority 1's. Let me explain this a little more. I recently had my account hacked and had to wait in line behind several other tickets. In the time it took for them to get to my ticket and get it sorted it took 2 days. The entire first day the account was out of my control nothing was done. The 2nd day all of my items were ungemmed and i lost all augs. If they would have adhered to this immediately their few minute job wouldn't have turned into an hour+. Now I have to wait to get this sorted out, which leads me to another complaint. Outwar mods that don't know what they are talking about.

I put in a support ticket for my lost gems and points on my account. It was replied to rather quickly. I will not say who replied so they will remain anonymous. They directed me to an area that doesn't even exist, and told me I shouldn't use support tickets. I was told by a MUCH more reputable mod that I should do a ticket. The ticket I did was for stolen property and was completely filled out and perfectly fit into my problem, yet this uneducated mod was unaware. Now onto another area, lack of power to mods.

The mods immediately banned my tradeblocks on my 2 mains. So i must ask, why is there a limit? Why isn't it the entire rga that gets banned? Theres this little dandy tool called crew vault as an option and in my case, where i was the leader of a crew, thats an easy way to xfer items around. Also giving mods the ability to temporarily lock out an account until further investigation would prevent damage. What if all of my items were deleted, my crew was taken over, and everything just went crazy. Instead of a quick fix, now theres log studying, several support tickets (which obviously only will result in a long process for each single problem), and much more work to do which pushes back other tickets.

Outwar needs to rework their current methodology for dealing with hacked accounts and fast.

[truemetal]

I have to agree with this idea. I don't think it would be that hard to set-up, and it would be more efficient than this whole "first come, first serve" system in which we recieve little, or no help when it is really needed.

I can understand people sending in support tickets about glitches, but how exactly does that take residence over a support ticket about an account that has been "hacked"? I think it should definately be the first priority support ticket branch-off. Also, to add more incentive to this idea, it is more important to help people with hacked accounts because a lot of people have spent their money on buying points, then lost their account, which turns a lot of players off to the idea of buying more points, thus making Rampid lose money (No matter how minor that may be).

I am not aware of all of the flaws of the current Mod powers, but i can vouch for your Trade Block issue. Why not just block the whole RG name instead of just one character?

[nhake]

Myself and a few HEAD MONITORS just sat and watched his accounts get ripped apart and they were as powerless as I was, how can that be? The head mods should have powers to temp suspend rgas until admins can get to them. Now admins have to spend even more time going though and replace all his augs and gems :\. Might I also add, that the crew could have been SEVERLY screwed over if the hacker wanted to boot everyone and take the resist augs and such we had in the vault. Power needs to be shifted a little to the head monitors and people that can handle issues like this.

[truemetal]

My input: If you don't know how to use your' power to keep 'Outwar' in control, please give the power to the people. I would rather have maybe 1-2 bad mods and a lot of good ones that can actually help and make a difference, than none.

[quezacotl]

It's really too bad that a few minutes had to be turned into hours. Putting things off only leads to bigger greater problems

[TwoBlindSheep]

I think the temporarily locking out an RGA is a good idea. But first come first serve is the way it should be. Idk about all the servers, but on zimbob people can't seem to put in enough support tickets. They get answered almost instantly because of great mods. The first come first serve prevents support tickets from sitting there not answered for a long time. It gets rapid service for everyone.

As a tidbit for you, i know mods can't completely lock out an RGA. But, mods have set up the #outwarmods on quakenet which people could go into and hopefully, get some help and instantly by going in there for something that serious.

Just a thought/recommendation.

[nhake]

I think the temporarily locking out an RGA is a good idea. But first come first serve is the way it should be. Idk about all the servers, but on zimbob people can't seem to put in enough support tickets. They get answered almost instantly because of great mods. The first come first serve prevents support tickets from sitting there not answered for a long time. It gets rapid service for everyone.

As a tidbit for you, i know mods can't completely lock out an RGA. But, mods have set up the #outwarmods on quakenet which people could go into and hopefully, get some help and instantly by going in there for something that serious.

Just a thought/recommendation.

First come first serve just cost the admins whatever time it takes them to go back and redo his gems and augs, instead of fixing raids or other problems on ow. Only hacked accounts should get priority to avoid further damage to hacked accounts and save admins time. As far as the other tickets, they should be first come first serve.

As far as the channel, none of those mods can do anything about this issue. They can only stair and watch it get rapped like the head mod. They could ban 3 tb's but what does that do? That only leaves 22 other characters to trade his items from after you transfer the items to a different char.....

[mm22uall]

oh my god, dont say that please. i went to #outwarmods and THEY TOLD ME TO PUT IN A SUPPORT TICKET, then ignored my problem till the ticket was in, which then took 2 full days to completely sort out.

[Shawty]

If this turns into a mod bashing thread then it is gone!

Mods do the best they can with the tools they have to work with, and no, none of us has a magic button that makes all your problems go away!

[Sparda1234]

Mods have the option to disable TB ect, would be a good idea to give level x mods access to disable drop items, manage augment, blacksmith pages to prevent this.

Temp suspend i would disagree with, that opens it all up to big abuse just because someone annoys you.

But a lock down of an account is a good idea, one button which disables all pages which would hurt your account if under the control of someone else. It cant be abused since if its done to someone who annoys you then it wont harm the account and that person can still play the game untill it is fixed. But if it is under someone elses control then they wont be able to do anything to hurt your account during the time it takes to get fixed.

[nhake]

Mods have the option to disable TB ect, would be a good idea to give level x mods access to disable drop items, manage augment, blacksmith pages to prevent this.

Temp suspend i would disagree with, that opens it all up to big abuse just because someone annoys you.

But a lock down of an account is a good idea, one button which disables all pages which would hurt your account if under the control of someone else. It cant be abused since if its done to someone who annoys you then it wont harm the account and that person can still play the game untill it is fixed. But if it is under someone elses control then they wont be able to do anything to hurt your account during the time it takes to get fixed.

locking down an account is called suspending someone lol